A Fortune 500 manufacturing retailer has been using wireless vehicle mounts in their distribution centers for many years. They have always prided themselves on being state of the art in technology and operations.
However, after years of service, some of the equipment has become dated. Also, new locations were scheduled to be opened that needed new equipment. They turned to their trusted advisor, Quest Solution, to analyze their requirements and determine an appropriate solution.
Quest Solution and the customer had good experience with a number of systems from a variety of manufacturers, both well-known and less known. Each provided some advantages and unique characteristics, but the customer had some new requirements that needed to be met:
This called for a complex solution and collaboration from a number of vendors. Quest Solution was up to the task and reviewed many technologies from many vendors before proposing the winning solution.
Although there were a number of very capable vehicle mount terminals (VMT), there were few tablets that could be used as a VMT. The Panasonic G1 stood out because it supplied all the necessary capabilities:
Quest Solution also worked with other vendors to supply the rest of the components of the complete solution:
The customer and Quest Solution worked closely to make sure each component and the entire integrated solution performed as desired. Then came the logistics: coordinate all the components from a variety of manufacturers, including some customizations to the docking station and Panasonic boot load image. Quest Solution handled all of the coordination with the vendors to ensure all the various components could be received as ordered at the various locations, with the necessary customizations, and in the necessary timeframe.
The initial rollout met and exceeded expectations. The equipment arrived, integrated, and performed exactly as needed with very high quality. The operators were very comfortable with the new devices, which provided familiarity with the existing applications and interface, but were also ready for new applications and operations as needed. The customer’s support organization was also very pleased with the lack of out-of-box failure calls or usage confusion.
The customer chose Quest Solution as the integrator because of its history of diligently striving to understand the customer’s needs from technical, operations and logistics perspectives and being directly involved with all aspects of integration and testing. While a number of combinations might have been somewhat acceptable, the team worked together to find the optimal mix for a solution that delivered on all the objectives.