iTrack (Internet Tracking System) is a management tool that tracks the deployment of hardware devices in the field and the device’s repair history.

When a device is damaged or found defective, iTrack provides the ability to log all aspects of the device’s repair and return to the field.

In addition, the system provides tracking and documentation to ensure all needed actions are taken to complete the repair; proper shipping, manufacturer repair and return of the device to the field.

In conjunction with the repair management, warranties on all components can be monitored and managed through the repair process.

How it Works
Each device is tracked by a Serial Number or Asset Tag ID. As the unit moves through the repair process, the system tracks:

• Technician
• Repair Facility
• Root Cause
• Repairs Completed
• Parts Used
• Additional Testing as well as various other data elements

The system also tracks units as they move through the repair process providing lists of devices:

• Awaiting Authorization for repair
• Ready for Repair

The system has the ability to track devices in the field by location. Once the repair is complete, the system allows the shipping department to log the destination, shipper and tracking number. The repair tracking system links to any Carrier to provide the shipment tracking information.

Reports

The iTrack System includes a series of reports that provide a view of the service history for electronic devices including mobile and wireless products.

The reports are provided to give visibility of common failures in the field as well as a complete service history of units by location. This allows visibility to specific locations that may be experiencing unusually high repairs.

Reports are provided in a standard format available over the web.

iTrack Software Video

iTrack Software Recap:

• Automates the process of managing electronic equipment in the field.
• Tracks use and abuse of all equipment.
• Automates the process of deploying large number of devices to many locations.
• Automates the warranty management process.
• Provides full visibility and management to repairs and status of equipment in one secure central tool.

Download iTrack Brochure - 1182 kb